NexGenAccess® HOME NETWORKING SUPPLEMENTAL AGREEMENT

(To The NexGenAccess DSL or Wireless Service Agreement)

READ THIS AGREEMENT CAREFULLY BEFORE USING THE NexGenAccess HOME NETWORKING SERVICE.

1. AGREEMENT
   The following terms apply to your use of the NexGenAccess Home Networking Service (“the Service") in conjunction with your NexGenAccess High Speed Internet service (Wireless) and the respective agreements as found on the NexGenAccess Web site at http://www.NexGenAccess.com
2. CANCELLATION
   To cancel the Service you must call 740-513-4122 or send registered or certified mail, return receipt requested, to NexGenAccess, Inc., 100 Lake St. Delaware, Oh 43015. NexGenAccess may terminate this Agreement, your password, your account, or your use of the Services for any reason, including, without limitation, if NexGenAccess, in its sole discretion, believes you have violated the Agreements or if you fail to pay any charges when due.
3. EQUIPMENT RETURN POLICY
   If you purchased equipment directly from NexGenAccess, the following applies: All equipment returns must have an NexGenAccess-provided shipping label and the original packaging (or equivalent). If you cancel your account and return all equipment within 14 days of your shipping date (the date NexGenAccess mails and/or installs your equipment), NexGenAccess will refund all fees incurred to date, excluding postage and handling. NexGenAccess will not refund any fees after 14 days of your shipping date. NexGenAccess will mail you a shipping label upon cancellation and will not accept returns without an NexGenAccess-supplied shipping label.

If after 14 days of your original shipping date you are dissatisfied with the Service or any related terms, conditions, rules, policies, guidelines, or practices, your sole remedy is to discontinue using the Service, cancel your account, and pay any cancellation fees that apply. Cancellation will be effective at the end of the current billing period in which notice of cancellation is received.

NexGenAccess, in its discretion, may replace equipment due to manufacturer’s defect at no cost to you under the following circumstances: you call the NexGenAccess Technical Support Department within one year of your original shipping date; the NexGenAccess Technical Support Department certifies that a defect has occurred; and you return the equipment in the original packaging (or equivalent) using an NexGenAccess-provided shipping label within 30 days of certification. Upon certification, NexGenAccess will ship replacement equipment to you. Failure to return the certified equipment within 30 days of certification shall result in a charge for the new equipment. NexGenAccess will not accept the return of equipment without NexGenAccess Technical Support Department certification and shipping label after 30 days from the original shipping date. NexGenAccess will not replace any equipment, including replacement equipment, after one year from your original shipping date.

5. HARDWARE REQUIREMENTS
   For PC: Windows 98SE, Windows 2000, or Windows XP. Server versions of Windows 2000 are not supported.
   For Macintosh: Mac OS 8.0 or higher
6. TECHNICAL SUPPORT POLICY
   Due to the wide range of hardware and software configurations and compatibility, it may not be possible for NexGenAccess to provide technical support for your current set of products. In certain circumstances, it may be necessary to refer you to the manufacturer of your hardware or software vendor for technical support of their products. NexGenAccess will use its best effort to provide support for the following configurations:
• Up to four machines sharing one broadband connection
• Default network configuration
• Equipment sold or endorsed by NexGenAccess
• The horizontal range (or radius of coverage) of up to 75 feet and a vertical range not exceeding two stories for wireless devices in most situations (your local radio/microwave interference may inhibit performance, see details below)

NexGenAccess will not be able to provide technical support for the following:

• Network fax machines or scanners
• Inter-operating-system file sharing (i.e., does not support NT <-> 9x, 9x <-> MAC, MAC <-> NT)
• "Traveling" network machines, Local LAN support only (users should record their Home Network settings for their "traveling" laptops, as settings to use other networks will usually be different.)
• Internet server support (ftp, pop, smtp, http)
• VPN or other remote access support
• Interference to a wireless LAN due to other products transmitting energy in the same frequency range (i.e., microwaves, multiple wireless LANs, etc.)
6. PAYMENT
   You agree to pay all charges when due including any activation fees, monthly payments, and cancellation fees. Prices are subject to change upon 30 days notice. NexGenAccess may charge for taxes and other applicable fees.
7. MOVING
   You acknowledge that this is a fixed-location service only. Moving to another location may result in fees associated with canceling and setting up a new account.
8. Assignment.

NexGenAccess shall be entitled to assign this Agreement either in whole or in part.

• The User undertakes that he/she will not assign, re-sell, sub-lease or in any other way transfer his/her rights or obligations under this Agreement.

Effective Rev. 08/02/2004